If you are having trouble viewing this email please click here. My 18-year old son, Brent, loves Ellen DeGeneres. So much so, that I just returned from California, where I took him to a filming of her show for his birthday. When I told others about the reason for this trip, the response was nearly universal: "I love Ellen too!" It got me thinking about her qualities. What contributes to her broad appeal? And what Ellen qualities can make us better people, in work and in life? She's authentic. I asked our sales trainer and webinar host, Renee, why she's an Ellen fan and she told me, simply, "Ellen is real." It's true. Ellen is a dancing goofball in a one-sie that makes you want to join the pajama party. What are you? Have you developed memorable personal service signatures that are true to you? Do they come across as authentic? Align your "brand" with your true nature and the pathway to success will come much more easily. She's kind. Ellen ends every show by saying, "Be kind to one another." She lives this mantra through many charitable acts and contributions. How long has it been since you've done something kind for a client that wasn't business-driven? What about a kind act for a partner? A child? A friend? A stranger? It's too easy to get caught up in the demands of life and forget to infuse more moments of true kindness in our day. She finds what makes people special. An Ellen guest may be a movie star. Or it may be a cute kid she met on an airplane. Ellen can uncover and showcase special qualities in nearly anyone. As sales people, we spend a lot of time trying to differentiate ourselves from the pack — trying to make ourselves special. But don't forget the true differentiator is finding, embracing, and acknowledging the special qualities in others. There are so many ways to touch people's lives. You don't need a daytime talk show to do it. Start each day with a pledge to be real, be kind, and make a difference to every client. Happy selling! P.S. Just for fun, I asked Brent to pick his three favorite Ellen moments. Here they are: 1. Dennis Quaid is Here! 2. Taylor Swift's Scary Surprise 3. Britney Spears Learns Gangnam Style BROWSE PREVIOUS ISSUES: Quantum: A leap for the stars   •   How to advise price-driven clients   •   My voyage to the land down under To ensure you view all offers and promotions correctly, please download the latest version of Adobe® Reader® here. Please note that some companies and products mentioned in Vicki's Spotlight are provided as examples only and their inclusion does not mean, and should not be construed as, a promotion or endorsement of that company, or any products or services offered by that company, by Royal Caribbean Cruises Ltd. You received this message because you provided your e-mail address to Royal Caribbean. To ensure delivery to your inbox (not bulk or junk folders), please add pricing_promotion@rccl.com to your address book. If you do not wish to receive any further communications from Royal Caribbean, please click here. ©2013 Royal Caribbean Cruises Ltd. Ships registered in the Bahamas. *Brilliance of the Seas® is operated by RCL (UK) Ltd., a subsidiary of Royal Caribbean Cruises Ltd. • 13034183